FAQs for Internet Explorer Users

Q: Why do I get the error message "Internet Explorer cannot display the webpage"?

A: There is a display error that some Windows users have experienced, especially after a certain recent software update, in which they are presented with an error screen that reads "Internet Explorer cannot display the webpage".

To resolve this issue, there are some simple steps you can take:

  1. In Windows, go to Control Panel > Network & Internet > Internet Options > Advanced >
  2. Scroll down the long list 'til you find "Security Settings" and UNCHECK the following 3 boxes:

    • Check for publisher's certificate revocations
    • Check for server certificate revocations
    • Enable integrated Windows authentication
  3. Save if asked to do so; then close out of the Control Panel window.

Q: How do I clear the cache on my Internet Explorer browser?

A: Follow these steps:

  1. Click the "Tools" menu bar.
  2. Choose "Internet Options".
  3. On the "General" tab, click "Clear History".
  4. When it asks "Delete all items in your History folder?", click "OK".
  5. click "OK" again and your done.
  6. Refresh your browser view to see updated page.

Additional Information

These are fairly straightforward solutions, but if you find those don't work, there are some resources which may provide additional help.

As always, please consult with your I.T. department before making any software installations or system-level changes.

Note: Acuity clients can find complete Online Help and Support Resources for all AcuWeb™ products and services on their main AcuWeb™ Menu, within their website's "Admin" area.